Services and Support
Spare Parts Service

We provide very competent and tailored spare parts solutions. Every year we handle 3,000 orders and promise a quick answer to every need.

We can provide various wearing parts for each weaving system. Should an issue with our needle loom or jacquard machine develop within the one-year guarantee period, we will replace free of charge wearing parts.

Please always include the following information to assure a faster reaction:

  • Order number
  • Machine serial number/machine type
  • Parts code/parts photo
  • Email address/phone number/WhatsApp/WeChat details
Technical Support

Our expert staff answers any questions by email, WhatsApp, WeChat, video conferences. We will assign technicians to provide the most direct and focused replies to your concerns, delivering our services and solutions through the most appropriate contact option. We promise our clients that we will help them with required equipment installation, troubleshooting, and best possible maintenance.

To ensure a quicker response, please always provide the following information:

  • Machine serial number/machine type
  • Detailed information of technical consultation/video/photo
  • Email address/WhatsApp number/WeChat ID
Sales Inquiry
  • Standard Quotation: We respond quickly to all received inquiries.
  • Customized Quotation: 30% of our production is tailored to specific customer requirements and technical specifications.

We also answer different questions about textile techniques. We also welcome customer samples for study to identify the best machine type and production capacity.